INTERRAILINGPACKAGES LTD T/A EURAILING PACKAGES CORONAVIRUS CANCELLATION POLICY
Here at EurailingPackages nothing is more important than the safety of our customers and we understand that the recent Coronavirus outbreak in Europe is leaving some travellers concerned about their travel plans to Europe. We want to assure all customers that we are closely monitoring the COVID-19 outbreak throughout Europe and as well as this, we are also closely monitoring the Foreign and Commonwealth Office’s advice.
Cancelling your trip due to Coronavirus fears
If the government has not issued a warning about the country or cities you will be visiting on your interrailing package, you cannot expect financial compensation if you decide to cancel your package. Travel insurance is also not designed to cover a disinclination to travel where the FCO advice has not changed to advise against travel. Normal cancellation policy applies to all packages unless the FCO advice changes.
a) You may cancel your arrangements at any time. Should you need to cancel your chosen arrangements you must immediately advise us in writing. Notice of cancellation may only be effective when it is received in writing by us.
b) If you cancel your booking the below cancellation charges will be incurred: 8+ Weeks before departure: 25% Of Trip Cost per person (covered by deposit)
Less Than 8 weeks- the full payment is held with no refunds to be made.
There is also an administration fee up to £150 applicable to all cancellations within the cancellation period.
c) We would strongly recommend that you take out full insurance at the time of booking, which should then in most cases include cover, under
certain circumstances, against loss of deposit, or cancellation fees. See clause 6 of these conditions.
d) Once on the package, in the event you decide to discontinue before it is due to end, for any reason, there will be no refund. Once on the package, no changes can be made to the itinerary.
e) All bookings are made in the name of the person paying and it is they who are responsible for any unpaid fees.
Changes to itinerary
At this time, if you are worried about any of the cities you are visiting due to possible coronavirus, we are not able to make any changes to the itinerary unless the FCO advice changes. Our normal terms and conditions for changing your booking also apply.
Should you wish to make any changes to your confirmed arrangements, you must notify us as soon as possible. Any such request must be from the person who made the booking. We will do our best to meet your request, but it may not always be possible. If you change from one package to another or change your departure date, there is an administration fee of £150 per person, in addition to any change in package cost and any charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made.
If you have any further questions regarding this, please do not hesitate to contact us – firstname.lastname@example.org.
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